• Contacts/Customer Service
  See the Contact Me link on the shopping site front page for contact details.
            
• Dispatch
  Orders will not be dispatched until payment is received and then the majority of goods will be dispatched the same day or the next possible posting day. In extreme conditions (staff holidays) this may extend to within 7 days of payment. If your order has not arrived within 14 days then please contact me. Orders have a 14 day money-back guarantee, subject to their return condition. Items damaged during shipment should be returned within 7 days.
           
• Cancellation policy
  Should you wish to cancel a kit/chart order, please return the goods (at your expense) to me unopened and undamaged within 7 days of delivery. I will then refund the cost of the product less a handling charge of 5% of the Total Order cost to cover PayPal fees.  There will be no handling charge for orders paid by cheque/postal orders.
            
• Complaints Procedure
  Kits are made from the highest quality materials and every effort is made to ensure that you are completely satisfied with your purchase, my aim is to delight my customers so you come back for more.  My complaints procedure is straightforward. If you have a complaint, please let me know by telephone, email, or snail-mail and I will do everything possible to resolve it.  If I cannot resolve it within 2 weeks then I promise an immediate full refund.  In the unlikely event of kit component problems, this will be rectified by return of post.
           
• Security
  Credit/Debit Card Payment details
  Credit/Debit-card number/expiry details are handled exclusively by PayPal via a secure encrypted connection, I do NOT have access to your credit/debit-card details.
           
  Order details
  Your order details (items ordered, name, address, telephone/fax numbers and email address) are automatically passed direct to me via normal email facilities.  For credit/debit-card orders they are also passed via a secure connection to PayPal, who handle my secure credit/debit-card facilities,  for payment authentication.
           
• Privacy
  Personal Details
  Your personal details (name, address, e-mail address etc) are used for no purpose other than to fulfil your order, to contact you by email if you have subscribed to the mailing list and also for fraud prevention purposes (See Data Protection).  I maintain the mailing list, NOT a third party.  Your personal details will not be passed to any third party and you will not receive unsolicited mail.
                   
• Data Protection
  We will use your details for fraud prevention purposes. We will check your details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.

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