- Contacts/Customer Service
See the Contact
Me link on the shopping site front page for contact details.
Orders will not be dispatched until payment is
received and then the majority of goods will be dispatched the same day
or the next possible posting day. In extreme conditions (staff holidays) this may extend to
within 7 days of payment. If your order has not arrived within 14 days then please
contact me. Items damaged during shipment should be returned within 7 days.
- Cancellation policy
Should you wish to cancel a standard (non-personalised) kit/chart order,
please notify me within 7 days of delivery and return the goods
(at your expense) to me undamaged . Once the goods arrive
(undamaged) then I will arrange an immediate refund of the cost of the goods (order cost less the original postage).
Kits are made from the highest quality materials and every effort is made to ensure
that you are completely satisfied with your purchase, my aim is to delight my customers
come back for more. My complaints procedure
is straightforward. If you have a complaint, please let me
know by telephone, email, or snail-mail and I will do everything
possible to resolve it. If I cannot resolve it within 2 weeks then I
promise an immediate full refund. In the unlikely event of kit
component problems, this will be rectified by return of post.
Card Payment details
Credit/Debit-card number/expiry details are handled exclusively by
Nochex (or PayPal if you choose to pay with a credit/debit card with
them) via a secure encrypted connection, I do NOT have access to
your credit/debit-card details.
Your order details (items ordered, name, address, telephone/fax
numbers and email address) are
automatically passed direct to me via normal email facilities.
For credit/debit-card orders they are also passed via a secure connection to
PayPal if you choose to pay with a credit/debit card with them), who handle my
secure credit/debit-card facilities, for payment authentication.
Your personal details (name, address, e-mail address etc) are used for
no purpose other than to fulfil your order, to contact
you by email if you have subscribed to the mailing list and also for
fraud prevention purposes (See Data Protection). I
maintain the mailing list, NOT a third party. Your personal details
will not be passed to any third party and you will not receive
unsolicited mail - UNLESS YOU PAY FOR ANYTHING USING PayPal (see
if you pay for anything using PayPal then THEY may
disclose your details to marketing companies. When PayPal
sure that we had another way of authorising credit/debit card payments
- we asked Nochex to perform this function because they DO NOT
release any of OUR (or YOUR) data to marketing companies. We've
retained the ability for customers to pay with a PayPal account (for
those who wish it) and that function ALSO allows payment by
credit/debit card - but be warned that if you pay using PayPal then
your privacy is at risk.
- Data Protection
We will use your details for fraud prevention purposes. We will check your
details with fraud prevention agencies and if you give us false or inaccurate information and we suspect fraud, we will record this.